Shipping and Delivery Policy                    

Thank you for choosing [petjop]! To ensure you understand our order delivery process, please read the following shipping policy carefully:

1. Delivery Range

We currently offer delivery services to the following countries and regions:

• International delivery: USA, Canada, Australia, UK, EU countries, etc. (Specific country list is available on the checkout page)
Note: Additional shipping fees may apply to remote areas or special countries, please refer to the checkout page for details.

2. Shipping Methods and Estimated Delivery Time

• Economy Shipping: 7-15 business days
• Express Shipping: 5-10 business days

Note: The estimated delivery time does not include customs clearance delays or force majeure factors.

3. Shipping Cost Calculation

• Shipping costs are automatically calculated based on item weight, volume, and destination (final amount displayed on the checkout page)
• Special Note: Recipient is responsible for duties and import taxes (some countries may pre-collect duties, please refer to logistics notifications).

4. Order Processing Time

• All orders will be processed and shipped within 1-3 business days after successful payment (holidays excluded).
• Pre-order or custom items will have a specified shipping date (e.g., “shipped within 15 business days”).

5. Tracking Your Order

• After shipment, you will receive an email/SMS notification with the tracking number and link.
• If no tracking information is received within 7 days, please contact customer service at petjop8@gmail.com.

6. Returns, Exchanges, and Shipping Issues

• Package Not Delivered: If the logistics shows signed but you haven’t received the item, please contact customer service within 7 business days for assistance.
• Damaged Items: Check the outer packaging upon receipt; if damaged, take photos and refuse the package, we will reissue it free of charge.
• Incorrect Address: For returned packages due to incorrect addresses provided by the customer, reissuing requires the customer to bear the shipping cost.

7. Policy Updates

We may update this policy based on logistics partners or regulations. Updated content will be published on this page, and individual notifications will not be sent.

For other inquiries, please contact customer service:
• Email: petjop@gmail.com
Online Customer Service Hours: Monday to Friday 9:00-18:00 (GMT+8)